Arkana Health
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Arkana Health SMS Consent and Opt-In Process

Arkana Health sends text messages under three separate programs. Each has its own opt-in, and no program sends a message to anyone who has not opted in to that program. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Consent is always an active choice. Every opt-in box starts unchecked, and no box is pre-selected or bundled into another agreement.

1. Account verification and appointment reminders (patients)

Patients opt in during account registration in the Arkana Health mobile application. They enter their mobile number and must actively check an unchecked consent box before they can continue:

“I agree to receive SMS from Arkana Health, including one-time verification codes and appointment reminders, at the number above. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”

Consent is recorded at that moment. Messages under this program are one-time passcodes (OTP) for account verification and reminders about appointments the patient has already scheduled.

Step 1: Phone verification

This screen shows the SMS consent checkbox presented to users before they can continue account registration. In this example, the consent box is unchecked.

Arkana Health mobile registration screen requesting a phone number for SMS verification

Step 2: Explicit SMS consent

This screen shows the SMS consent checkbox presented to users before they can continue account registration. In this example, the consent box is checked.

Arkana Health SMS consent screen with unchecked opt-in box required for account verification

2. Scheduling messages from your practitioner (patients)

Arkana Health is a platform used by independent healthcare practitioners to manage their own patients. A practitioner may text a patient on their own roster a link to that practitioner’s booking page — for example, to invite a new patient to book, or to follow up with an existing patient about scheduling. The practitioner initiates every one of these messages. Arkana Health does not send them on its own initiative.

Patients give this consent to their practitioner directly, in person or on intake paperwork, agreeing to the following:

“I agree to receive text messages from my practitioner through Arkana Health about my care, including appointment scheduling and messages about my treatment. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”

Before any text can be sent, the practitioner must confirm that consent in the Arkana Health portal by checking a required attestation that quotes the language above. Arkana Health stores that confirmation with a timestamp against the patient’s record. A patient with no recorded consent cannot be texted: the platform blocks the message. Practitioners can also withdraw a patient’s consent from the same screen at any time, at the patient’s request.

3. Booking notifications (practitioners)

Independent practitioners who join the platform can receive a text when a patient books an appointment with them. They enter their mobile number during signup on the Arkana Health practitioner portal and must actively check an unchecked consent box before they can continue:

“I agree to receive SMS booking notifications from Arkana Health at the number above. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”

How to stop receiving messages

Reply STOP to any message to unsubscribe from that program. No further messages will be sent to that number. Reply START to resubscribe. Reply HELP for help, or visit arkanahealth.co/support. Patients can also ask their practitioner to withdraw consent on their behalf, and app users can turn off SMS reminders in the Arkana Health app’s notification settings.

Mobile information is never sold, rented, or shared with third parties for their own marketing. See our Terms of Service and Privacy Policy.